Privacy Policy

Last updated: 19 April 2026

1. Who we are

Outsource CAD is a UK-based CAD outsourcing company specialising in P&ID drawings, schematic drawings, as-built drawings, 3D modelling, and rendering services for engineering and industrial clients.

We are the data controller for the personal information we collect. If you have any questions about this policy, please contact us using the details at the bottom of this page.

2. What information we collect

We may collect the following types of personal information:

• Contact details — your name, email address, phone number, and company name
• Enquiry details — information you provide when describing your CAD requirements
• Lead form responses — if you submit a lead form via a Meta advertisement, we receive the information you provide through that form
• Website usage data — pages visited, time on site, browser type, and referring URL (collected via cookies and analytics tools)

3. How we collect your information

We collect personal information when you:

• Complete a contact or enquiry form on our website
• Submit a lead form through a Meta (Facebook or Instagram) advertisement
• Email or phone us directly
• Connect with us on LinkedIn or other professional platforms

4. How we use your information

We use your personal information to:

• Respond to your enquiry and provide a quote for CAD services
• Manage our ongoing business relationship with you
• Send relevant follow-up communications about your project or our services
• Improve our website and marketing activity

We will not use your information for any purpose that is incompatible with the reason you provided it.

5. Our legal basis for processing

We process your personal information on the following legal bases under UK GDPR:

• Legitimate interests — to respond to business enquiries and follow up with prospective clients
• Consent — where you have explicitly opted in to receive marketing communications from us
• Contract — where processing is necessary to fulfil a contract or take steps prior to entering into one

6. How we share your information

We do not sell your personal information to third parties. We may share your data with:

• Service providers — such as email platforms, CRM tools, and website hosting services, who process data on our behalf under appropriate data processing agreements
• Meta Platforms — if you submit a lead form via a Facebook or Instagram ad, your information is transmitted to us via Meta's lead generation system. Meta's own privacy policy governs how they handle your data on their platform
• Legal or regulatory requirements — where we are required to disclose information by law

7. How long we keep your information

We retain your personal information for as long as is necessary to fulfil the purposes described in this policy. Typically:

• Enquiry and lead data is retained for up to 2 years if no business relationship develops
• Client records are retained for up to 7 years for accounting and legal purposes

You may request deletion of your data at any time (see Your Rights below).

8. Your rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — ask us to delete your personal data
• Restriction — ask us to limit how we use your data
• Object — object to processing based on legitimate interests
• Portability — request your data in a portable format
• Withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at the address below. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data correctly.

9. Cookies

Our website uses cookies to understand how visitors use the site and to improve our content and advertising. You can control cookie settings through your browser. We use:

• Essential cookies — required for the website to function
• Analytics cookies — to understand site traffic and usage (e.g. Google Analytics)
• Marketing cookies — to measure the performance of our advertising campaigns (e.g. Meta Pixel)

10. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

11. Changes to this policy

We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.

12. Contact us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

This privacy policy is provided for informational purposes. If you require legal advice on data protection compliance, please consult a qualified solicitor.